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Fair Usage Policy

  1. Introduction
    By registering, using and accessing Red One Pte Ltd (201615371H) (“redONE”) services as provided by redONE (“Services”), the customer is bound and subject to the terms and conditions as contained herein.
  2. Purpose
    • The Services are designed as a shared service and customers’ activities will have an impact on other users using and sharing the same network. To ensure fairness and a good user experience for all redONE subscribers, redONE has introduced and implemented a Fair Usage Policy, effective 1 May 2019.
    • This Fair Usage Policy (“Policy”) is designed to ensure that the Services received by the vast majority of customers are not negatively impacted because of extremely heavy usage and abuse by a minority of customers. redONE shall continuously monitor network performance and may control the amount of free voice calls or the mobile data access rights of identified heavy users.
  3. Excessive Usage – Voice
    For plans equipped with the following:
    • “Free unlimited on-net minutes”, the ‘unlimited free on-net calls’ are granted as part of normal everyday mobile voice usage for individual consumers, and capped at 1,000 outgoing minutes, to be used locally to other Singapore landlines and mobile lines only.
    • “Unlimited minutes”, the unlimited minutes are granted as part of normal everyday mobile voice usage for individual consumers, and capped at 10,000 outgoing minutes, to be used locally to other Singapore landlines and mobile lines only.

    This service shall not be re-sold, rented or utilised in any other way except as an individual making calls to other redONE users in the course of a normal day’s activities and in line with average on-net call frequency and minutes per month. Customers who are found to be abusing the service, with on-net outgoing call volumes exceeding 1,000 minutes and/or 10,000 minutes a month, and/or incoming call volumes exceeding 10,000 minutes per month, may have their rights to free calls suspended, or subsequent calls beyond the respective limits will be charged to the customer at the prevailing domestic off-net call rates. redONE reserves the right to implement and enforce this policy, and modify or amend this 1,000 minutes or 10,000 minutes, threshold if average on-net call volumes across the entire postpaid customer base increases, or decreases, over time.

  4. Excessive Usage – SMS
    For plans equipped with “Unlimited SMS”, the “Unlimited SMS” are granted as part of normal everyday mobile usage for individual consumers, and capped at 10,000 SMS, to be used locally to other Singapore landlines and mobile lines only.This service shall not be re-sold, rented or utilised in any other way except as an individual sending out SMS to other local mobile users in the course of a normal day’s activities and in line with average SMS usage per month. Customers who are found to be abusing the service, with outgoing SMS exceeding 10,000 SMS a month, may have their rights to unlimited SMS suspended, or subsequent SMS beyond the respective limits will be charged to the customer at the prevailing domestic SMS rates. redONE reserves the right to implement and enforce this policy, and modify or amend this 10,000 SMS threshold if average SMS volume across the entire postpaid customer base increases, or decreases, over time.
  5. Excessive Usage – Data
    Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of customers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Customers’ Devices. These activities may be known or unknown to you and normally operates in the background of the Devices’ operations. Therefore, you must take all precautions and rightful actions to ensure that the above activities are controlled and minimised at all times. In addition, the redONE Products are meant for personal usage and consumption only. It is not to be used in Mi-Fi or similar devices for mass consumption. redONE reserves the right to implement and enforce the said Policy and charge the subscribers at its sole discretion upon occurrence of such activities.You will enjoy the Service depending on the plans or packages subscribed. Each package or plan has a monthly usage volume allocation. The structures of volume and speed allocations for the various packages or plans offered by redONE are as per Table 1 (Limited Data Bundle for Amazing Plans) below:

    Mobile Package Data Package Speed Upon full utilisation of Allocated Data Package
    Amazing8 5GB 4G Data speed will be throttled to a maximum of 512kbps until subscriber purchases additional data add-on.
    WOW10 10GB 4G
    PERFECT10 100GB 4G
    WOW20 120GB 4G
    Super8 8GB + 1GB* 4G
    Super18 100GB + 2GB* 4G
    Super28 150GB + 3GB* 4G
    Super38 200GB + 4GB* 4G
    Unlimited48 300GB 4G

    *Malaysia Roaming Data.

    Table 1 (Limited Data Bundle)

     

    For example, if you subscribe to the Amazing8 Plan, and exceed the monthly bandwidth volume allocation of 5GB, redONE will throttle your data access speed to a maximum of 128kbps, depending on user’s location and current network conditions. To continue to have access to high-speed data, customers may purchase additional data bundles. For the subsequent month, your data volume allocation will be reset, enabling you to enjoy the initial speed allocation as per your subscription.

    Without limiting to the foregoing, redONE, on a goodwill basis, may take the aforesaid measures by prior notification to you in the following circumstances: If you have reached 80% of the monthly allocation volume, depending on package or plan which is subscribed, an SMS notification will be sent to you; If you have reached 100% of the monthly allocation volume, an SMS notification will be sent to you as well.

    As with the original allocated volume, all additional volumes purchased shall be valid only until its’ add-on expiry date and beyond such dates, all unused volumes shall automatically expire and cannot be carried forward to the next month. On the bill cycle date, customer’s speed will be reverted to the original subscribed speed and the volume will be reset to the original allocated volume of 5GB or any other volumes as per package subscribed.

    Notwithstanding the above, if you fail to receive any notification from redONE, redONE will still proceed to manage your speed and bandwidth if you have exceeded your volume allocation. Therefore, you must take the necessary measures to constantly monitor your usage. redONE reserves the right to review upwards or downwards the volume allocation and speeds depending on package or plan without prior notice as per the above table. Nevertheless, such reduction or restriction of speed or bandwidth will not limit or stop your activities or usage of the Service.

    The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service. The responsibilities and onus of proving shall be on you to ensure that the Devices which are free from all viruses, spybots and malwares when using the Service. redONE reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.

  6. Variation and Amendments
    redONE reserves the right to vary the terms and conditions of this Policy from time to time with or without notice to the customer and the customer shall be bound by such variation and changes.
  7. Prevailing Terms
    This Policy is supplemental and shall be read together as an integral part of the terms and conditions governing the Services and any relevant addendums. If there is any inconsistency between this Policy and the terms and conditions of the Services, the terms and conditions governing the Services as posted at will prevail.